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Answered

Creative Cloud desktop app won´t sync

Forum|Forum|12 years ago
October 24, 2013
17 replies
28846 views

Hi,

my Creative Cloud App won´t snyc my files.

There´s no error, it simply don´t work. It tried to reinstall, but nothing happened.

The Online files are not being refreshed.

Thanks

This topic has been closed for replies.

Correct answer kastemaa_v

Hi derekajack,

I'm also experiencing the same problem as reported. I'm using Windows 7 and Mac. Files won't sync, it shows an error sometimes but most of the time it just get stucked syncing but nothing's happening.

I need this fixed as soon as possible, any help would be greatly appreciated.

Thanks,

Alvin

Hi all,

I have same problems too. Couple of weeks ago I had some memory related problems with my mac, it crashed every once in a while without any particular reason. I removed all login items, and then it started to work fine. I uninstalled and reinstalled CC, file syncing is on, no error messages, nothing syncs. Fonts syncs fine. New CC update didn´t fix the problem.

Show previous replies

M

mdumrese

Participant

Brand new to CC today. Had no problems installing on my Mac (Mavericks 10.9.2) ... but there is no CreativeCloudFiles Folder and therefore no syncing possible. Also the file menu ("Daten" in German) in the CC pull down menu does not allow any syncing but directs me to a "coming soon" page. http://helpx.adobe.com/de/creative-cloud/help/whats-new.html#coming_soon

The only way of sending a file into Adobe's cloud is via a web browser.

D

derekajack

Adobe Employee

Hi mdumrese,

at the moment syncing isn't generally available, which is why you're seeing the Coming Soon message. I'd be happy to get you set up to use the sync capability. Please send me a message with your Adobe ID and I'll get this arranged for you.

D

derekajack

Adobe Employee

Thanks to all who have notified us of the issues you're experiencing. I've reached out individually to gather more information. If you can get back to me as soon a possible, that would be great.

C

ColinHall

Participant

I am in the 'having issues' boat also. Sync has not worked for the past few days and is starting to become a problem. I also just get the standard screen with buttons to Open Folder or CreativeCloud.com.

This is on both an iMac nad MacBook Pro, both running Mac OS X 10.8.5 Mountain Lion, not made any updates to either system in the past few days.

Not the first time I have been without sync for a number of days. It probably happens once every 2 or 3 months.

CC Sync has proven to be unreliable over the duration of my subscription, nearly 2 years, without any improvement and I'm comptemplating moving all my files to a paid for reliable dropbox account.

D

derekajack

Adobe Employee

Thank you for posting your updates. I'll reach out to you to start capturing log files that will help us move towards understanding your issue. Please expect to hear from us over the next couple of days.

C

Cynthia Porter

Participant

Is there a fix to this issue? I have had this issue for a couple days now on a mac and a windows. All software is fully updated. There are no errors it just will not sync. I've tried quitting, reopening, reinstalling, restarting. Nothing works. Whats going on?

Thank you for your help!

C

ctmosso

Participant

Same issue on Windows 8.1. Files will not sync with the cloud...the client says "all files are up to date", but NOTHING has been synced. I've tried turning sync off and then back on again, moving the targeted CC directory, clearing the drive and moving fresh files in.....nothing. It won't sync.

B

Blissful_Hummingbird0D45

Participant

I am still in the same boat. Only seems to work once in a blue moon. Have been using Dropbox and cringeworthy Skydrive as backups to CC' incompetence. I really hope that this issue is fixed soon. Definitiely not happy with paying AUS$25.00 per month for this package. This needs to be fixed ASAP or I am going to have to cancel my subscription fee. I cannot afford throwing $25 away seeing as I am an IT University student.

D

derekajack

Adobe Employee

Hi there,

first of all, my apologies that you have not had any response on this thread. I'd like to get an understanding of the current situation for those who raised an issue with file syncing. Please let me know via this thread, so I can contact you directly and start to get this resolved for you.

G

go4anthony

Participant

Has anyone heard anything new? I am the latest victim of the no CC Sync problem. Adobe.....? Anyone?

DReynoso

Participant

Same problem as phlenders.

Adobe... what´s happening?

In another forum there was one of the moderator saying that this was known by adobe:

1.Ken G. Rice,

Oct 23, 2013 11:17 AM in reply to jerzero

Report

Yes. There is an announcement about this on the main Creative Cloud forum page athttp://forums.adobe.com/community/creative_cloud.

But there's no further information about it.

Also not official communication from adobe.

Is this is a known issue, then we al users should be informed immediately by email... instead of having us looking for a solution by ourselves, expending precious time.

Does anybody has more information about this issue?

M

Myrck

Participant

Hi!

I also have the same issue since yesterday.

None of my computers at work (win7), home (win8) or notebook (vista) can sync files with Creative Cloud.

I've uninstalled and reinstalled Creative Cloud... but nothing happens.

Also disabled and re-enabled files syncing. Still not working.

It's like if some kind of CC service couldn't start, because Creative Cloud shows the [Files] page used when sync files is not enabled.

Some days ago it started to stop syncing when trying to sync some conflict files, but i could restart the service normally.

All my CC software and SO are updated to last versions and SP.

Any help from Adobe?

Thanks in advance!

T

takenbytracy

Participant

I'm having the same issues.....going on 2 weeks now. I've had Adobe remote ito my Mac 7 times. They keep installing and uninstalling......still nothing. When it downloads, I open it and get the circle and it freezes there. So sick of this. I'm behind 4 photo shoots and can't edit aything.

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Blissful_Hummingbird0D45

Participant

I think I am having the same issue. Phlenders, if you can post some information like the ones that I have posted below - helps debugging

Software Name and Version: Creative Cloud 1.1.2.232

OS Name and Version: Windows 8 Version 6.2 (Build 9200) and Windows 7 Professional Version 6.1 (Build 7601: Service Pack 01)

Problem: Creative Cloud does not recognise any updated files or new files in the Creative Cloud folder on my laptop and desktop PC running OS's as described above respectively.

Temporary Work-Around: Upload files one-by one via logging in to the web version (tedious, i know, especially if there are folders involved).

Description: I worked on an Uni assignment at Uni today on my Windows 8 machiene and saved the assignment in my creative cloud folder. I launched the creative cloud .exe file to get it to sync on the Uni network (which I havent had a problem with until today). It launches as normal, but it won't detect any new/updated files in the creative cloud folder. I logged into the cloud via the website and it had not detected my new and updated files. I went home and tried to sync the files on my home network, but alas it did not work. I tried on my desktop Windows 7 machine and it had the same problem.

Message was edited by: Jhyt

S

Søren Langkilde Madsen

Known Participant

It is exactly the same problem on Windows 7 !

Look exactly as when the whole CC sync went down this spring - and we waited for month before getting this option back.

DReynoso

Participant

Well, it seems to be solved now.

I just checked, and all my files are in sync again.

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