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A
Anonymous
October 23, 2013
Question

Creative Cloud Desktop crashes Core Sync on Mac OS X 10.9

  • October 23, 2013
  • 14 replies
  • 28189 views

The Creative Cloud Desktop application crashes Core Sync (repeatedly) after upgrading to Mac OS X 10.9 (Mavericks). Restarting the application (per Adobe FAQ) does not have any effect on this behavior.

Adobe Creative Cloud version: Version 2.1.2.232 (2.1.2.232)

Mac OS X version: Build 13A603

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G
Greg13
Participant
October 27, 2013

Experiencing the same here.

Core sync crashes unexpectedly every few minutes.

Mac book pro retina 2.6 16GB.

I did change the pref of crash reporter to server mode to avoid getting the alert windows all the time. But I guess I'll revert to Basic so I can know when something else goes wrong. Will have to quit CC instead everytime after boot I guess.

P
pluckerster
Participating Frequently
October 26, 2013

I too have this problem.  It crashes everytime I start the computer and I have to exit Creative Cloud to stop the core sync crash debug dialogues from appearing.  So Creative Cloud is no longer workign on this machine on the latest version of Mavericks

    M
    MaineMan
    Participating Frequently
    October 24, 2013

    I'm having the exact same issue on Mavericks: constant crashes.

    However when I quit CC from the menu bar, the problem does go away it seems.

    File sync appears down as well and large files still fail to download, effectively making the service worthless for regular file sharing.

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      October 24, 2013

      Hi David,

      Are you still experiencing the issue?

      -Dave

      A
      Anonymous
      October 24, 2013

      I am. It just crashed again. I've been leaving the crash reporter window on my screen, mostly tucked out of the way, because otherwise it tends to steal focus at the most inconvenient times. I'd be happy to include the text if it would help; I didn't do so originally because I wasn't sure it would be.

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      October 24, 2013

      We have been having some issues with the file service today. I don't know if that is somehow related but you might waiting until we have all green here: http://status.creativecloud.com/

      For whatever reason I have seen permissions issue occur when upgrading the OS. It might be a good test to try in a new admin user account just to see if you get the same behavior there.

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