Creative Cloud Desktop stopping other app installs

Forum|Forum|3 years ago
November 19, 2022
2 replies
2906 views

Trying to install an OBS app and I get the following message,....

OBS files are being used by the following applications....

Creative Cloud Desktop, Please close these applications to contnue setup.

All my applications are closed. How do I fix this?

I've read you are not supposed to close CCD.

Using Windows 10

File sync

This topic has been closed for replies.

I

irwin4

Participant

I just ran into this same issue today, and I couldn't quit Creative Cloud from my Windows 11 taskbar. However, if you open the 'hamburger' menu in the top left corner of CC, click File > Quit Creative Cloud. Alternately, Ctrl+W immediately quits CC (no prompt 'Are you sure?').

Tarun Saini

Community Manager

Hi @irwin4,

We're sorry to hear about this. When you click on Ctrl + W, you're right; it closes the app immediately without any prompts, but I would suggest you close all the other background processes of the Creative Cloud Desktop app from the task manager and then try again.

I also saw this link on the web, which helps in resolving the issue you're seeing:- https://obsproject.com/forum/threads/unable-to-run-obs-installer-due-to-adobe-creative-cloud-using-files.156399/

Let us know if that helps.

Regards,

Tarun

kglad

Community Expert

you can exit and close the cc desktop app, but that won't shutdown all the running processes so you may need to use task manager to shut them down until you find the culprit that's preventing obs installation.

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