Creative Cloud Desktop stuck on "Loading Creative Cloud..." Adobe servers down?

Forum|Forum|4 years ago
March 18, 2021
1 reply
941 views

I started Photoshop this morning and Creative Cloud Desktop popped up saying there was an update, however when I click on update Creative Cloud Desktop gets stuck at "Loading Creative Cloud..."

I found this suggestion: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

However, https://lm.licenses.adobe.com/vact/ping results in a error: "400 Bad Request - Request Header Or Cookie Too Large." Is Creative Cloud broken this morning? Thanks.

File sync

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Correct answer XilburQost

I chatted with a helpful Adobe support person and they had me turn off my anti-virus and delete all Adobe processess via the Windows Task Manager and restart Creative Cloud Desktop and now it's working again. 🙂

XilburQostAuthor

Inspiring

BTW, I'm using Windows 10 Home v2004 OS build 19041.867.

XilburQostAuthorCorrect answer

Inspiring

I chatted with a helpful Adobe support person and they had me turn off my anti-virus and delete all Adobe processess via the Windows Task Manager and restart Creative Cloud Desktop and now it's working again. 🙂

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