Creative Cloud Desktop won't download Creative Cloud Files nor will it install the fonts

Forum|Forum|5 years ago
November 3, 2020
3 replies
2951 views

Creative Cloud Desktop will not download any of my files and I believe that the default fonts aren't installing as well. I did a fresh install of windows 10 pro 20H2 and I notice that the install of Creative Cloud install seemed to be different that before... there was always a slight computer hang up when the fonts were installed. Not so with this version. None of my files appear in the Creative Cloud Folder and eventually the file syncing will report "waiting for connection"

File sync

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Herb.Hart222Author

Participant

Phone call support went well... everything is working as it should... there's an update to the Creative Cloud Desktop app, the old version was installing corrupted files causing my issues.

H

HX Beck

Participant

I'm having the same problem. Brand new computer and trying to install the app. It gets hung up on the file synching and then after awhile is tells me a file is damanged and to reinstall. I've done all the recommended uninstalls, reinstalls..etc. Same problem over and over.

SO what did the Tech support do to help you?

Thankyou!

Nancy OShea

Community Expert

Contact Adobe support as per steps 1-9 posted above on Nov 3.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid CC id and password.

Nancy O'Shea— Product User & Community Expert

Herb.Hart222Author

Participant

Thanks for your input... I spent several hours tonight with a technician trying to figure out why things aren't working as they should. That included all the things you mentioned plus a lot more. This is my opinion only... the newest version of creative cloud desktop isn't communicating correctly with Adobe's server. I have creative cloud on my iPhone and everything is working correctly. Tomorrow, I'm getting a phone call from Adobe... hopefully it goes well.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then sign out and then back in to your cc destkop app using the same adobe id.

Herb.Hart222Author

Participant

I did what you suggested... everything works correctly on my iPhone, doesn't work correctly on my PC... this is what it does on my PC, Windows 10 Pro 20H2. All PC applications work correctly, only the Cloud Storage part doesn't work.

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