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shreys33620394
Participant
Sep 3, 2021 11:29 AM UTC
Question

Creative cloud document

Hello team, 
I lost all my files from "MY WORK" section of Creative Cloud. There is no past file/documents, PSD, AI, XD, assets library, saved color palattes, published clinks.!
please guide how do I recover those files.?

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3 replies

RGGPAHDF22
Participant
Sep 6, 2021 2:17 PM UTC

All of mine are gone immediately after updating, so I'm guessing it's the recent update. I seriously dread the updates anymore because it seems like they just bring on more issues.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Sep 6, 2021 3:26 PM UTC

first, are you missing any local files?

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Sep 4, 2021 2:42 PM UTC

open your cc desktop app

click the cloud icon at the upper right

click go to cc web

click deleted files

restore the ones you want

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