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Hajnal_Miklos
Participant
February 8, 2026
Question

Creative Cloud does not start on Windows. When I click the icon, nothing happens. I restarted, tried repair and uninstall, but uninstall was blocked. I also ran the Adobe Log Collector Tool.

  • February 8, 2026
  • 1 reply
  • 16 views

Hello Adobe Community,
Creative Cloud no longer launches on Windows. When I click the Creative Cloud icon, nothing appears at all — there is no window, no error message, and no loading screen. The process briefly appears in Task Manager under background processes but uses 0% CPU and then remains inactive.

Creative Cloud had been working perfectly since October 2025 until today. The issue started after multiple error messages appeared while rendering in After Effects in the morning, which I closed quickly because I was in a hurry.

I have already tried the following steps without success:
- Restarted the computer several times.
- Tried to repair Creative Cloud from the Adobe installer.
- Tried to uninstall Creative Cloud, but the uninstaller was blocked and would not complete.
- Ran the Adobe Log Collector Tool and successfully uploaded the log file: AdobeLogs_20260208_040105_600-win-GS.zxp

At the moment, I cannot reinstall Creative Cloud because I cannot uninstall it properly, and the app does not launch at all.

Please advise on how to completely remove and reinstall Creative Cloud or how to fix the launch issue.
 

    1 reply

    kglad
    Community Expert
    Community Expert
    February 8, 2026

    @Hajnal_Miklos 

     

    go to the install directory of one if your installed apps and open that app.

     

    what do you see?

    Hajnal_Miklos
    Participant
    February 8, 2026

    Running AfterFX as administrator also does nothing — the app does not open, no splash screen, no error message, no process spike. It simply does not launch at all.

    Hajnal_Miklos
    Participant
    February 8, 2026

    Thanks for your help.

    After opening Photoshop, the app launched normally. When I closed Photoshop, Adobe After Effects suddenly started by itself. Then a Creative Cloud update window appeared. When I clicked to update Creative Cloud, the process started but got stuck at 2% and failed with error code 1001.