Skip to main content
Known Participant
September 15, 2026
Answered

Creative Cloud doesn't recognise that programs are installed already

I’ve got an issue where Creative Cloud doesn’t recognise that I have Photoshop and Illustrator already installed on my Mac. The programs run fine by themselves, there is no issue there but because Creative Cloud isn’t recognising them it means I cannot perform any updates. When I look in the updates section, each program shows a button to ‘Install’ them.

A couple of months ago I had the same issue, when I clicked ‘Install’ on both programs, all of my settings and workspaces were deleted. I can’t waste time again by rebuilding these, so I need the app to recognise that I already have them installed.

I’m using Apple Tahoe 26.6.2, Creative Cloud 6.10.0.252.41, Illustrator 30.5.1 and Photoshop 27.4.0.

 

    kglad
    kgladCorrect answer
    Community Expert
    September 15, 2026

    check the language and location specified in the cc desktop app preferences.  does it exactly match the installed apps?

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 15, 2026

    check the language and location specified in the cc desktop app preferences.  does it exactly match the installed apps?

    Translate
    Known Participant
    September 15, 2026

    Thanks, that sorted it!

    Translate