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Participant
August 4, 2023
Answered

Creative cloud doesn't support jpg and png but sync does

  • August 4, 2023
  • 2 replies
  • 5917 views

1 file(s) could not be uploaded. Filetype not supported. I get this error everytime I try to Upload jpg, png, and webp through this website (psd,ai work):

https://assets.adobe.com/cloud-documents

 

But if I go to this part of the website it works with any file:

https://assets.adobe.com/files

 

I'm curious what the difference is between the two. I can go to another computer login and access both links and download files. Using this service primarly as a backup tool or switching from my personal to my work station. I just don't want to upload all my files and something change in the future or lose my data.

Correct answer kglad

cloud documents are adobe app files. your sync folder/website accept all file types.

 

https://helpx.adobe.com/creative-cloud/help/libraries.html

2 replies

easer
Participating Frequently
October 18, 2025

I have the same problem, and understand the answers that have been written here, but I got to get this out;  I am a simple photographer, ie. not a part of a bureau, like I have no co-workers that I need to share/co-edit files with, I just need to be able to send finished jpg's to my customers, and now that the free Wetransfer have become quite limited, I have been looking into using the storage that come with my Adobe photography plan, but, my free 20GB is worthless in terms of thát....???

Exactly WHAT benefit does I have from having those 20 GB included in my photography plan, being a simple photographer, and not having co-workers that I need to share/co-edit files with...???

kglad
Community Expert
Community Expert
October 18, 2025

there's no significant benefit unless you're sharing files with others or yourself.

easer
Participating Frequently
October 18, 2025

Really silly that jpg's are not supported, though....

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 4, 2023

cloud documents are adobe app files. your sync folder/website accept all file types.

 

https://helpx.adobe.com/creative-cloud/help/libraries.html

Participant
August 4, 2023

Thanks for the info and taking time for helping👍

 

kglad
Community Expert
Community Expert
August 4, 2023

you're welcome.  (and don't forget, adobe sync folder files will stop syncing in a few months.)