Creative Cloud doesn't sync my documents

Forum|Forum|11 years ago
January 17, 2015
2 replies
497 views

Creative Cloud doesn't sync the documents i saved on my macbook. I uploaded a picture from my iphone and that works fine. it just tells me "unable to sync files" with no explanation. what can i do?

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L

Lauritz_S_Author

Participant

thanks for your effort, but none of it helped.

Am i maybe making a rookie mistake?

I still have the trial version. may that cause the problem?

wharress

Participating Frequently

Hi,

Can you explain in more detail exactly what you are doing to see this issue?.

Thanks

Warner

L

Lauritz_S_Author

Participant

Hi,

thanks for your time.

So when i'm uploading data from my phone or a other mac it works just fine, but when i work on my macbook pro, save for example a muse file or an illustrator file and basically any file (even jpg) it doesn't upload the files.

i just get the message "unable to upload files", with no explanation or anything.

i tried some things like checking if the firewall is giving me trouble, but i just can't solve the problem myself.

thats pretty much all the information i can give you, sorry

i'm happy for any help.

thanks