Creative Cloud doesn't update syncro storage

Hi,

Since last week I'm having problems with the storage.

I filled my storage capacity, and when I noticed that I deleted a lot of old files I had in there.

But it keeps on telling me my storage is full and now it's useless to synchronize my new files.

How can I make it work?

I'm adding captions of the message it shows and the real storage in my hard drive.

Thank you

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Correct answer Tarun Saini

Hi there,

We're sorry to hear about your difficulties. Could you please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Let us know how if it helps.

Regards,

Tarun

Correct answer

Community Manager

Hi there,

We're sorry to hear about your difficulties. Could you please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Let us know how if it helps.

Regards,

Tarun

Participating Frequently

Thank you Tarun

I didn't know the files were still there even after delete them.

Your solution solved my problem

Thank you very much!

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