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Ethereal_videography5C0D
Participant
June 25, 2022
Question

CREATIVE CLOUD DOESNT LET ME LOG OFF OR LOG ON

  • June 25, 2022
  • 1 reply
  • 139 views

My account was cancelled because of my university so I have to change it, but I cant change accounts because creative cloud keeps telling me I've been signed out and that I have to sign in again but it doesnt let me, I have uninstalled and installed multiple times and the only forum I found that could help me doesnt work because my adobe creative cloud files that I am supposed to remove or change doesnt exist, please somebody help I dont wanna have to reset my computer.

 

The forum that has the same problem as mine: https://community.adobe.com/t5/download-install-discussions/quot-you-ve-been-signed-out-quot-error-every-time-i-try-to-sign-into-creative-cloud-desktop/td-p/5570906/page/2

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1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 25, 2022

Please go to Adobe Customer Service (make sure to allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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