Creative Cloud Endless Loading Screen on Lenovo Yoga

Question

I've seen several people attempting to run the creative cloud on Lenovo Yogas and being left to an endless loading screen. Regardless to how many forums I've observed, no troubleshooting seems to fix the issue. I've been working on this for 24 hours with no avail.

My Lenovo Yoga Series C940 is a personal computer, and the Creative Cloud has a student discount, but was bought personally as well.

Adobe states that this model is compatible with Lenovo Yoga, but I'm beginning to have my doubts. The Creative Cloud runs perfectly fine on my desktop, but refuses to load on my Yoga.

I have attempted restarting my computer, uninstalling and reinstalling the app, deleting all files from the OOBE folder and restarting, as well as attempting to access the app properties and run in 256 colors.

I am hoping to get more support on this as I see may others have the same or similar issue.

kglad · Answer

it's not clear what you've done already, but start here:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

if that fails, try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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