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Florian27659979u74i
Participant
Aug 11, 2023 11:22 AM UTC
Answered

Creative Cloud erlaubt nicht alle Anwendungen

Siehe Screenshot, Anwendungen wie Premiere, Illustrator erlauben nur einen Test, obwohl die Creative Cloud mit allen Applikationen gebucht ist.

 

 

[Mod: Moved to the Creative Cloud Services forum]

 

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    kglad
    kgladCorrect answer
    Community Expert
    Aug 11, 2023 1:39 PM UTC

    @Florian27659979u74i 

     

    the locks indicate you do not have permission to use those apps. ie, probably have a teams or enterprise subscription and need to consult your administrator, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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    5 replies

    Community Expert
    AxelMattCommunity Expert
    Community Expert
    Aug 11, 2023 1:33 PM UTC

    Sign out and then back in to your CC desktop application using the same Adobe ID used to verify your subscription at your  Adobe Account:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

     

    If this doesn't help try to reset the CC desktop app. Make sure it's in the foreground and then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    If that fails, try uninstalling and reinstalling the CC App:

    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

     

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      Florian27659979u74iAuthor
      Participant
      Aug 11, 2023 1:55 PM UTC

      @AxelMatt thank you! A log in and log out, with a new verification did help. 

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      Florian27659979u74iAuthor
      Participant
      Aug 11, 2023 1:12 PM UTC

      @Kevin Stohlmeyer  no, i talk about Media Encoder, Illustrator, Audition, Premiere Pro etc. Please check the screenshot- some app´s show this small lock symbol. So no license for them. 

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        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        Aug 11, 2023 1:39 PM UTC

        @Florian27659979u74i 

         

        the locks indicate you do not have permission to use those apps. ie, probably have a teams or enterprise subscription and need to consult your administrator, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

        Translate
          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          Aug 11, 2023 12:57 PM UTC

          Hi @Florian27659979u74i do you mean that you do not see Photoshop beta?

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