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Florian27659979u74i
Participant
August 11, 2023
Answered

Creative Cloud erlaubt nicht alle Anwendungen

  • August 11, 2023
  • 3 replies
  • 323 views

Siehe Screenshot, Anwendungen wie Premiere, Illustrator erlauben nur einen Test, obwohl die Creative Cloud mit allen Applikationen gebucht ist.

 

 

[Mod: Moved to the Creative Cloud Services forum]

 

    This topic has been closed for replies.
    Correct answer kglad

    @Florian27659979u74i 

     

    the locks indicate you do not have permission to use those apps. ie, probably have a teams or enterprise subscription and need to consult your administrator, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

    3 replies

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 11, 2023

    Sign out and then back in to your CC desktop application using the same Adobe ID used to verify your subscription at your  Adobe Account:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

     

    If this doesn't help try to reset the CC desktop app. Make sure it's in the foreground and then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    If that fails, try uninstalling and reinstalling the CC App:

    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      F
      Florian27659979u74iAuthor
      Participant
      August 11, 2023

      @AxelMatt thank you! A log in and log out, with a new verification did help. 

      F
      Florian27659979u74iAuthor
      Participant
      August 11, 2023

      @Kevin Stohlmeyer  no, i talk about Media Encoder, Illustrator, Audition, Premiere Pro etc. Please check the screenshot- some app´s show this small lock symbol. So no license for them. 

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        August 11, 2023

        @Florian27659979u74i 

         

        the locks indicate you do not have permission to use those apps. ie, probably have a teams or enterprise subscription and need to consult your administrator, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          August 11, 2023

          Hi @Florian27659979u74i do you mean that you do not see Photoshop beta?

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