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Participant
January 23, 2022
Answered

Creative cloud error [invalid_credentials]

  • January 23, 2022
  • 1 reply
  • 1038 views

I have recently bought the adobe package and downloaded the programs for my mac. The programs have worked once but now none of them will open and creative clouds keeps saying 

{"error":"invalid_credentials"}

 what shall i do to solve 

This topic has been closed for replies.
Correct answer Nancy OShea

Log-in to your Adobe account below with your paid ID and password.  Confirm your account is active and payment details are current.

https://account.adobe.com/plans

 

If you continue to have problems CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
January 23, 2022

Log-in to your Adobe account below with your paid ID and password.  Confirm your account is active and payment details are current.

https://account.adobe.com/plans

 

If you continue to have problems CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert