Creative Cloud fails loading after installing on windows 11

Forum|Forum|4 years ago
December 23, 2021
3 replies
6007 views

After installing succesfully on windows 11, Creative Cloud launches but remains stuck in the loading. After a while a blue message appears saying it's taking longer than usual. It advises to restart the computer and relaunch the app (but the same happens if I do). If I wait longer, I get this message.

If I chose repair, I have the same problem. If I go to the address mentioned in the error message, the page is non existing. If I uninstall the app through adobe's uninstaller, dowload a new copy, restart and install again, I have the same problem.

I have a Dell Precision 5760 with the last firmare and Windows versions available.

Please help me solve this problem as soon as possible, as I need to work. Thank you so much!

This topic has been closed for replies.

F

FaceToFace

Participant

Pretty old post, but maybe there is already a CC update for windows 11 to avoid this bug?

W

Walt_Felix

Participating Frequently

I had a very similar issue with a brand new Dell XPS 8940 with Win11, right out of the box. After a few hours of troubleshooting, I ended up reinstalling MS c++ 2015-19 redistributable. That seemed to do the trick.

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Good Luck, Walt

G

gage23862374wohr

Participant

OMG! Thank you guys so much for being way smarter than I! I just got a new laptop as well and wes pretty worried for a hot second! lol

Jeffrey_A_Wright

Community Manager

Leonie, please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for several solutions to resolve the error in your message. If you download and run the CC Cleaner Tool, then make sure to rename the correct OOBE folder.

L

Léonie223718171378Author

Participant

Hello, thank you for your reply, I followed the steps described but I end up with the same problem and error message.

Jeffrey_A_Wright

Community Manager

I am sorry to hear that, Leonie. For your next steps, please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once the log files have been uploaded, you can begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so the logs can be interpreted any errors corrected.

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