Creative Cloud failure

Question

Adobe Photoshop (Beta) v27.3.0.3317 size is 5.55 GB. Adobe Bridge v16.0.0 size is 2.39 GB. Adobe Creative Cloud v6.8.0.281 size GB is 821 MB. Photoshop is 6.76 times larger than C.C. Bridge is 2.9 times larger than C.C. Photoshop opens in a split second. Bridge opens in a split second. Creative Cloud, after clicking to open it, produces a spinning wheel and a popup stating it's taking long to open, relaunch or restart computer. After a couple of hours, it opens. Adobe support, via remote session, says there is nothing wrong with the Creative Cloud app. No need to clean or reinstall. Support tried to blame the Internet even though the larger Adobe apps mentioned opened extremely fast. In fact, every app on this computer, except Creative Cloud, works extremely fast. Support tried to blame the firewall. With the firewall turned off Creative Cloud takes forever.

If anyone knows of a way to update Photoshop or Bridge by not using the Creative Cloud app, please share. Thank you in advance.

kglad · Accepted Answer

Thank you, yes, that troubleshooting step was also tested.

then repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

kglad · Answer

reset the cc desktop app by making sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + R

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