Creative Cloud file sharing issue

Forum|Forum|11 years ago
August 12, 2014
3 replies
721 views

Hi all,

I'm trying to the Creative Cloud file sharing service to send files to clients.

I often get responses that the download link doesn't work.

When I try the link, it works, even when I'm not signed in to my Creative Cloud account.

In my opinion this could be a browser or an operating system issue.

I'm using Safari on OS X and I guess I can safely assume that most of my clients are on Windows OS.

Does anybody know of any issues that could cause such a behavior?

Thanks in advance,

Eli

File sync

H

HarmonyCorruption

Participant

Sorry for answering the old question, but I just wanted to put it out there in case Adobe cares to fix it. It seems to be browser-specific. The same download link doesn't work when I open it in Firefox, but it works every time in Chrome. Ask your client to try it in Chrome—they might have better luck.

David__B

Adobe Employee

Hi Eli,

The example link worked okay for me on Windows 7. I don't think the issue you describe is something which would affect all clients. How many clients have reported the issue? Are they all from a particular company? When you do get these reports I would try to collect more info. These questions might help

Is the link opening a webpage for you?
Do you get any kind of error message when trying to access the webpage with the download?
Are you attempting to access the download from a Windows or Mac computer rather than a cellphone or tablet?

These might be some basics to help you work with the client to narrow down the issue.

- Dave

E

egeller7Author

Known Participant

Hey wolfgangihloff, thanks for trying. Much appreciated.

Dave, this happens only with some of my clients.

To some, I send the link and everything goes well.

I've at least 3 customers I can remember reporting that "they're not able to download" the file.

I must admit it could well be a case of technical difficulties on their behalf and is something that has nothing to do with the Creative Cloud system at all.

I know the right thing to do is to get more info from them and I do know which questions to ask.

The fact is that I don't feel comfortable with questioning them and asking them to try to download the file again and again.

I need to provide a good and easy service, so I just use another one that works for them (although I'd rather use Creative Cloud).

I presented my question here in case someone stumbled upon any incompatibility with certain browsers or operating systems.

Eli

W

wolfgangihloff

Participating Frequently

I can only think that the email introduces a bad line break for them. How do you share the link with them? Can you send me an invite to a file that is not sensitive to share to try? I am on Windows 8.