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Sunshine98A6
Participant
Oct 26, 2021 12:17 AM UTC
Question

Creative Cloud file sync [Branched]

[Moderator moved from Using the Community (forums) to Creative Cloud Services.]

I cannot get my most recent photos to sync to my mobile device since I uploaded the new update. According to the app and desktop, everything is "synced".

 

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Oct 31, 2021 9:20 PM UTC

Hi @Sunshine98A6,

Sorry for the late reply.  I just noticed your post in the wrong community and moved it to Creative Cloud Services.

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

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Nancy O'Shea— Product User & Community Expert
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