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Participant
July 31, 2014
Question

Creative Cloud file sync quota states 769.1MB/20.0GB, but there's nothing in it, including Archive

  • July 31, 2014
  • 1 reply
  • 211 views

Creative Cloud Help / Manage and sync files web page states the following:

Note: A small portion of space is used for administrative purposes so the actual storage space will be slightly less. The amount used varies based on number of user files, generally 100-500kb is used for administrative purposes.


However, there's nothing in FILES or ARCHIVE, so what's using 769.1MB/20.0GB?? This a consistent situation.


Cheers

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1 reply

Ken G. Rice
Community Manager
Community Manager
July 31, 2014

The problem has been fixed. You will now find 6 files in a folder beginning with 'Recovered'.