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janne_annala
janne_annala
Participant
May 3, 2015
Question

Creative Cloud file sync stopped working on Windows, still works on Mac

  • May 3, 2015
  • 1 reply
  • 1089 views

Hey! I've been using CC for some months now. At first everything worked well and I was very satisfied with the reliability of the syncing.

However it was some weeks ago when I noticed that my Windows 8.1 machine was not syncing files anymore. No files are being downloaded nor uploaded to the cloud. My CC works perfectly on my work computer which i a Mac, but my Windows PC at home is still not working.

I've crawled through these forums and tried every fix I could find but none of them work. I've uninstalled CC, removed options.idx, even removed the CoreSync folder completely after uninstalling but nothing seems to fix it. I thought it might be a temporary glitch with the CC servers so I waited a few weeks.

Just installed it again, still not syncing files, just fonts.

EDIT: This morning files sync started working again. I've no idea why it was broken but now it's syncing like it's supposed to.

This topic has been closed for replies.

1 reply

janne_annala
janne_annalaAuthor
Participant
June 22, 2015

It stopped syncing on Windows again and it's been like that for a few days now. I'm changing to Google Drive for good.

D
Adobe Employee
derekajack
Adobe Employee
June 23, 2015

Hi Janne,

We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:


1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

V
vargaadobe
Participant
September 28, 2015

Syncing is no longer working on Windows computers. Won't sync new files, and cannot use creative cloud sync options on files and folders already synced. In other words, not more green check marks and no more right click options for files. Pausing sync and re-syncing turns it on for a brief second, then it is off again. Restarting CC desktop does nothing either. Tried the solution above, did not work.

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