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rbookout3
rbookout3
Participant
November 1, 2018
Question

Creative Cloud File Syncing slowing Windows Explorer

  • November 1, 2018
  • 3 replies
  • 2904 views

I have been dealing with this issue since early 2018 (March-ish). I've been able to duplicate this issue on multiple computers on different networks.

The Problem:

When I resume syncing in Creative Cloud (CC), Windows Explorer (WE) becomes extremely sluggish and slow to respond. Navigating through windows is slow and daunting while sync is going. WE goes through this process of loading folder contents every time I try to navigate to another folder. The quick access bar on the left doesn't even load properly. Icons in folders (even folder icons themselves) do not display correctly. They are just invisible spaces where the icons should be but nothing is there. I have to stop file syncing, quite CC, and restart WE in order for it to be possible to navigate through folders again. I have been forced to let file sync go over night and disable it during the day when I'm trying to work. As you can imagine this is not efficient and I believe the program should not have these issues as working while CC sync is active was not an issue before. I have waited this long to report the issue because I'm fed up with the problem and have been waiting patiently for a solution to come up but none has surfaced that I could find.

Current Setup:

Currently I have a Windows 10 custom built system and I have a company laptop (Windows 10). Both are on the same home network and I have both set syncing to creative cloud. I do my work on my custom PC.Once work has been finalized and synced through creative cloud, I upload my work files to my work server via my company laptop. I have Gigabyte internet. I really don't think it's my network because I had the same issue in my office building when syncing from a company desktop to CC and to my desktop at home. Nobody else I know uses CC the way I do so I don't know others with the same issue. All I know is that it was working before early 2018 with basically the same set up.

System Info:

Custom PC:

Company Laptop:

Please let me know if you need any further information.

    This topic has been closed for replies.

    3 replies

    ismapic
    ismapic
    Participant
    November 4, 2020

    Two years later and I'm having this problem too... It started a month ago, talked to Adobe about it but they couldn't tell me why this is happening. It's very frustrating. I thought it was because Creative Cloud was upgraded but you also had this problem in 2018. Have you found any solution?

    R
    Rey Christian5C28
    Participant
    February 19, 2021

    I have the exact same problem now. Any update on yours?

    -Venishi-
    -Venishi-
    Participating Frequently
    February 19, 2021

    I also have the exact same problem.

    Just Shoot Me
    Just Shoot Me
    Legend
    December 1, 2019

    I personally have not had this problem with either Win 7 or 10.

    But I don't have a lot of files (actually none at the present) synced up with the CC system. I did have Hundreds of images synced with the LR Web system and have never had a slow File Explorer.

     

    Could be the AV program you are using, scanning each and every file on your systems that is synced up with the Adobe CC system.

    L
    Lee.Chrismas
    Participant
    December 1, 2019

    I am, and have been having the same issue for quite some time. Was the problem ever resolved? In addition, i find the overlays on my desktop icons are continually changing when running CC sync on Windows 10. I basically have to shut down sync for my PC to operate properly.

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