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H
Hillmarc
Participant
April 3, 2017
Answered

Creative Cloud files and folders. Clients unable to open link - no longer active

  • April 3, 2017
  • 1 reply
  • 473 views

I occasionally get this  issue when sending a public link to CC files and folders.

The link works when tested prior to sending  both when logged in and logged out .

I have check this forum and found no answer

Link here https://assets.adobe.com/link/96f2f1af-9d21-4363-6854-485223fd55b1

regards

Mark

This topic has been closed for replies.
Correct answer David__B

Hi Mark,

Could you try recreating the link from whatever account you uploaded it with and see if the issue reoccurs?

Thanks,

- Dave

1 reply

David__B
David__B
Legend
April 6, 2017

Hi Mark,

I'm working on seeing if it would be possible to get the link fixed. I'll let you know what I find out. I'll follow up with what I find out.

Best,

- Dave

H
HillmarcAuthor
Participant
April 6, 2017

Many thanks.

This problem appears intermittently. I test the link before sending in different browsers and logged out of Cloud and its OK but the receiver gets this message. Not sure if I'm doing this right but I click on the folder, check share and create a public link.  The folder doesn't show in shared folders however so should I be using the shared folder process instead?

Cheers

Mark

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