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Creative Cloud files and fonts sync problem

Forum|Forum|12 years ago
August 16, 2013
5 replies
9631 views

Hi

I'm working on two diffents mac's, one at work and one at home - with a creative cloud membership. On both computers, the Files and Fonts does not connected/sync. Annyway, I can't use the fonts on either of the mashines. The CC app is open, and therefor should work with e.g. the fonts I allready synced to my computer . Apparently I can solve this by quiting the Creative Cloud and restart, but I hope this could be solved somehow.

Anyone have an idea or a way forward?

Jørgen

This topic has been closed for replies.

Correct answer Bytore

Hi Alexandre,

we are aware of this issue and are currently investigating it. There is a workaround to get you working.

In terminal: issue this command: sudo cd /Users/<user name>/Library/Preferences. At this point it world be great if you can reply to this thread and paste the response to this command.
If you have no permissions to elevate to an admin user please contact your system administrator and pass on these instructions.
from the Preferences directory issue the following command: ls -la | grep com.adobe.accmac.plist
If the entry has root as owner and wheel as the group like this: -rw------- 1 root wheel 132 <date> com.adobe.accmac.plist:
1. In Shut down the following processes:
  1. Creative Cloud
  2. Adobe Desktop Service
  3. CoreSync
  4. CCLibrary
2. Delete this file: rm -rf com.adobe.accmac.plist
3. Restart Creative Cloud
If you do not see root as owner and wheel as the group please can you reply to this thread and we can provide you with the next steps.

I just deleted the "com.adobe.accmac.plist" file and then restarted Adobe Cloud. Now my fonts and files are syncing again.

B

Ben Mordue

Participating Frequently

I'm locking this thread. This thread is over two years old and contains out of date information that is potentially more confusing than helpful.

J

jvajko

Participant

I'm having this problem with a PC. I have over a dozen Typekits fonts in this list usually. I tried quitting and restarting the app multiple times. It was working fine yesterday.

C

capstonedesign

Participant

I am also having the problem. Tried restarting computer, logging off, etc. Under Preferences > Creative Cloud > Fonts, I can't even click the radial button to turn of fonts. It won't work.

M

MarioAspeslagh

Participant

I had the same problem.

Deleting the opm.db file solved my problem. But it also involves restarting the CC-app, so...

Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

(This is the solution for the "unknow server error- login error" i also occasionaly encounter, once every two or three weeks).

Do you also have this "unknow server error- login error" problem?

J

jbregningeAuthor

Participating Frequently

Hi Mario

Sorry for the late replay. No, I do not get any login error. And I still have the same problem once in a while on both computers.

J

David__B

Adobe Employee

Hi Jørgen,

Are you still experiencing the issue?

What operating system are you using?

Are you getting any kind of error message? Could you post a screen shot of the error?

Thanks,

-Dave

J

jbregningeAuthor

Participating Frequently

Hi Dave

It seams to be working now on both computers, after the last update - thanks!

Just arrived home, and my home computer Creative Cloud connection is not working as it should for Files and Typekit. I'm not getting any error messages - it just doesn't connect i seams. I include some screenshots - but I don't think they will say much. It is as if there is some problem when it is trying to load/connect while other programes are auto loading (I guess?). So I still need help. Here is some screenshots. I can still restart the CC and then it connects as it should. And, I have the same problem on an other mac:

Jørgen