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J
Jan710
Participant
October 13, 2023
Question

Creative cloud files doesn't sync

  • October 13, 2023
  • 1 reply
  • 129 views

In my creative cloud, it shows the creative cloud files syncing is up to date and I even get the green tick beside the files I dropped through my Macbook. However, my new files never show up and only those old deleted files showing in my creative cloud. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 13, 2023

what are you showing in your screenshot?

J
Jan710Author
Participant
October 13, 2023

I am trying to show the files in the Creative Cloud located in my Mac Finder are not the same as in the Creative Cloud apps.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 13, 2023

check online usng a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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