Creative cloud files doesn't sync

3 replies
141 views
Translate

In my creative cloud, it shows the creative cloud files syncing is up to date and I even get the green tick beside the files I dropped through my Macbook. However, my new files never show up and only those old deleted files showing in my creative cloud.

File sync

This topic is closed to new replies. Start a new post to keep the conversation going.

kglad

Community Expert

what are you showing in your screenshot?

Translate

J

Jan710Author

Participant

I am trying to show the files in the Creative Cloud located in my Mac Finder are not the same as in the Creative Cloud apps.

Translate

kglad

Community Expert

check online usng a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.