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Participant
April 17, 2024
Question

Creative Cloud Files don't show on the Desktop app.

  • April 17, 2024
  • 1 reply
  • 307 views

I will no longer use CC and need to download all my files, but unfortunately not all my files show up on the CC desktop app, only on Web version and Mobile App (Where I can't download them in bulk). Basically there are images that should be appearing on the desktop app but they are not findable on the files section of the Desktop app. They only show up if I search each individual missing image by name, and only show up as a search result: if I press "Locate" I get a popup warning me: File not Found. Do I really have to download them manually from Mobile App and transfer to PC? Also since I will no longer pay for CC I'm very concerned to where they will go if I don't backup in time. Can anyone help me with this? Thanks in advance

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1 reply

kglad
Community Expert
Community Expert
April 17, 2024
riggyoAuthor
Participant
April 17, 2024

Thank you for answer, I can see most of them are on the browser CC but I wish to download all my files and can only do so one by one from the web version of CC. Is this really the only way? 

riggyoAuthor
Participant
April 17, 2024

Well my problem has just evolved, now I cant download even a single file from Creative Cloud, always getting "Failed to export" message