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craigriches66
Known Participant
Apr 3, 2020 12:24 PM UTC
Question

Creative Cloud Files Folder icon changed from CC icon to normal blue folder in Finder Sidebar

My Creative Cloud Desktop has just updated its version to 5.1.0.407 on my Macbook Pro 16 inch running Catalina 10.15.4 and my iMac 27 inch 5K running Mojave 10.14.6  and since thenI have noticed that the Creative Cloud Files folder is just a plain blue folder in the Mac Finder Sidebar.

I have made sure everything is as it should be and is active in the Finder Extensions Settings (Core Sync Helper) and rebooted several times and quit and restarted Creative Cloud. Sync is not paused or off so why on earth is the normal CC folder icon not populating the Finder sidebar?  Functionality seems to be unaffected and syncing of files is still happening across devices. It is just for some reason that since the last update has Creative Cloud Desktop has lost the ability to populate the familiar CC icon in the Finder sidebar like the Onedrive, iCloud Drive, Dropbox ones do for instance. I would be interested to know if anyone else has been affected following the update and that I am not just alone in this. Also, would be good if Adobe could comment on whether this is a recognised issue so I dont bother digging around trying to repair it.

Craig

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    17 replies

    elio44944647
    elio44944647
    Participant
    Mar 23, 2022 10:28 PM UTC

    Was anyone able to figure this out?

    Having the same issue.

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      Ptichfirich
      Participating Frequently
      Mar 24, 2022 5:08 AM UTC

      Not that I know of.

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        elio44944647
        elio44944647
        Participant
        Mar 24, 2022 5:10 AM UTC

        Kk, thank you.

        I reached out to Adobe support on this. I will let you know if they come up with a solution.

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          lenicyber5
          Participant
          Feb 19, 2022 7:30 PM UTC

          Two years and we still have this issue???

          If we disable the Cory Sync Helper extension OR pause sync in Creative Cloud settings, the icon restores to its default.

          Enable sync and we get that damn ugly icon.

           

          Come on, Adobe... two years not enough to fix this?

           

          Did anyone find a workaround?

           

          Thanks.

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            GabrielSaints
            Participant
            Jan 21, 2022 4:45 PM UTC

            The icon change when i disable Core Sync in finder extensions, dont know why.

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              GabrielSaints
              Participant
              Jan 21, 2022 4:58 PM UTC

               when i disable something about sync, the icon change to default

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                Jakub Zet.
                Jakub Zet.
                Known Participant
                Jan 20, 2022 9:10 AM UTC

                Still, same issue macOS Monterey

                Adobe, you are destroying my system UI experience 😉

                 

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                  Storm Jay Norman
                  Participating Frequently
                  Dec 23, 2021 2:19 PM UTC

                  Same issue for the love of god how do I fix this?

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                  jamesm87544685
                  Participant
                  Jan 18, 2022 9:55 PM UTC

                  Same here. Ugly, gross bug. Monetery 12.1. Creative Cloud 5.6.0.788.2

                   

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                  ceccoli
                  ceccoli
                  Participant
                  Nov 17, 2020 3:22 PM UTC

                  I have to necro this topic because, as for November 2020, the issue persists. I think the last time I saw the icon was before Catalina release. Now I'm running Big Sur and obviously nothing has changed. I've tried to manage finder extensions from system preferences and nothing happened. Even reinstalling CC app altogether doesn't help. 

                  The files sync works just fine, but this visual bug is annoying, because you always have the doubt that something's wrong. 

                  This is what I see (Notice that a green check should also appear near the folder icon; instead, it doesn't).

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                    Ptichfirich
                    Participating Frequently
                    Sep 15, 2021 9:03 AM UTC

                    Same here on Big Sur. Making me crazy. I have this ugly File icon.

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                      holybagnoli
                      Participant
                      Oct 11, 2021 12:29 PM UTC

                      Same here! HELP 

                       

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                        yongsinp
                        Participant
                        Sep 1, 2020 6:05 AM UTC

                        I've been experiencing the same thing for months, on all of my Macs. I've contacted Adobe support a few months ago and it didn't help.

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                        JAVIER OLIVARES SEBASTIA
                        JAVIER OLIVARES SEBASTIA
                        Participating Frequently
                        Apr 11, 2022 2:34 PM UTC

                        Three days ago,
                        On April 8, 2022, I accessed an Adobe Photoshop 23.2.2 update. and an Adobe Creative Cloud update
                        The result is that the 'icon' of Creative Cloud Files is now the A of Apple Store,

                         

                        and neither Apple Support nor Adobe Systems Support know what could have happened
                        In my finder the icon of the Creative Cloud Files folder has disappeared and has been replaced by this other
                        I leave you samples of what I have today April 11, 2022
                        I have uninstalled all Creative Cloud and reinstalled it for 2 times and it continues like this

                        If anyone knows what's going on, I'd really appreciate your help.

                        Thank you everyone,

                         

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