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kevinm80050604
kevinm80050604
Participant
May 13, 2023
Question

"Creative Cloud Files" folder not syncing to Creative Cloud

  • May 13, 2023
  • 1 reply
  • 657 views

The files in my "Users\username\Creative Cloud Files" don't match the files in the Cloud app and Cloud URL. 

The status in the app is "Files Syncing - Up to date" 

The files in the app/web have a green tick mark implying they are synced.

Meanwhile, in the "Creative Cloud Files" folder on my MAC there are a different set of files, also with a tick as if they are synced. 

I tried deleting the entire "Creative Cloud Files" folder. Deleting all the .db files in the CoreSync folder. Rebooting so that a new Creative Cloud Folder was created. Put some new files into the new Creative Cloud Files folder. Waited for the green tick mark to appear. No sign of the new files in the cloud. no sign of the old cloud files in the MAC folder. Waited a few hours. Still nothing. The Cloud App thinks synching is working, but nothing is appearing in the MAC folder, and visa versa. What am I missing here?

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 16, 2023

you need to sign into both computers with the same adobe id.  

 

sign out and then back into adobe.com. then sign into your account, https://account.adobe.com

 

if that shows your expected cc plan, use that adobe id when signing out and then back into the cc desktop app on your computers.

kevinm80050604
kevinm80050604Author
Participant
May 20, 2023

Not sure where you got the idea of "both computers". I only have one computer.

But after a long time I figured out my misunderstanding. BTW this is very confusing and Adobe needs to explain this better. The first HUGELY important thing to understand is that "Cloud Documents" are not just any document residing in the cloud!   A "Cloud Document" is a filetype with extension .pdsc. This filetype is optimized for a multiuser environment with version control management. The folder "Your Files" in the Creative Cloud (website or app) ONLY contains these special format .pdsc files. Cloud Documents (.pdsc) are cloud native. They are NOT synched by default to local machines. They are designed to be accesses by multiple users on multiple platforms, but local copies are NOT kept on local machines (unless you select "make available off line").

"Synched Files" on the other hand is a whole different animal. A "Synched File" is simply a file that reside in two places ... on your local machine it resides in the "Creative Cloud Files" folder .... and a synched copy resides in the "Synched Files" folder in the Creative Cloud. There seems to be no restriction on filetype for this class of file (i.e. it can be JPG, TIF, DNG etc.) and synching takes place constantly in the background. So, you will see your "Synched Files" on your local machine in "Creative Cloud Files" but you CANNOT see (on your local machine) the files that are stored in Creative Cloud > Files > Your Files .... because these aren't synched files, they are special cloud native .psdc files. 

Have a got this right? 

kevinm80050604
kevinm80050604Author
Participant
May 20, 2023

... correction .psdc (not .pdsc)

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