I have added some files to my desktop CC folder and they are nowhere to be found in the web version. I am trying to share and collaborate. There are a different set of folders on the web version, which I added via the web some time ago. Can you help?
Hi Jean:
Could you please check the Files Sync is on by navigating to Creative Cloud Preference>Files>Sync ON/OFF? If your sync is on and you cannot upload asset from Creative Cloud Files Folder to Web UI, could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?
Thanks
Lin
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