Creative Cloud Files Not Appearing in Windows Folders

Forum|Forum|5 years ago
May 21, 2020
3 replies
759 views

I'm suddenly unable to see my Creative Cloud files in my Windows Folders. When I click on Creative Cloud Files, all I see is a shortcut that opens a new tab to my cloud files in my browser. Any ideas how to fix this? I've "repaired" Creative Cloud on my computer.

Also, it won't let me uninstall CC to reinstall it. It says I have apps that need to use it. And I found a whole folder I was working on in the Deleted tab when I was viewing my files in my browser. I've had this over a year and never had any issues before.

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Liyula

Participant

Files are synchronized, then no. Synchronization is ongoing. Icons that files are synchronized are not displayed. It all started after the updates three days ago.

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nhari77

Participant

Me too. Files can be "viewed on web" but my folder is empty and gone from my favorites.... This was not the case yesterday. It was working fine. I did no updates or changes. Help!??!

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Emmabebe0906

Participant

Exact same thing just happened to me too. My files are all present in the web site, but not in the locally syncd folder. They were there yesterday.