Creative Cloud Files Not Syncing After Desktop App Update

Forum|Forum|11 years ago
June 12, 2015
7 replies
1124 views

After updating the Creative Cloud Desktop app this morning to 2.1.0.108, my files will no longer sync. File syncing is turned on, but nothing works. Help! Here'a screenshot below:

File sync

This topic has been closed for replies.

S

Scott V

Participating Frequently

Hello all,

To add to what David mentioned. Please run the Creative Cloud desktop app uninstaller available at https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html. Then download the updated Creative Cloud desktop app here and install. https://creative.adobe.com/products/creative-cloud

Let us know if you are still having issues

Regards

Scot

B

BatleySmile

Participant

Hi, have you resolved this issue yet? Same problem here. Thanks, Mark.

David__B

Legend

Hi Mark,

Please try to solution here: https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Thanks,

- Dave

S

Scott V

Participating Frequently

HI Brad,

Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here? Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

J

Josh M Indy

Participant

Not to sound whiney, but I had to use the work-around to fix the issue on my computer too. I have troubles of some sort with the CC update about every other time and it's frustrating. I know it is for you too, I'm just saying, I really wish there was better quality control before pushing something out to everyone automatically that will break their sync. I hope the atmosphere at Adobe hasn't shifted to low quality/frequent updates now that we're being billed each month no matter what. As consumers, we've lost our ability to "vote with our billfold" with the new CC accounts.