Creative Cloud files not syncing after recent update

Forum|Forum|10 years ago
June 14, 2015
2 replies
488 views

I just downloaded the Creative Cloud update, and now none of my files are syncing. When I try to view the file information from the Creative Cloud menu, I just get a spinning progress wheel and never see the usage information of Cloud storage. Fonts are also no displaying. Anyone else having these problems?

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A

anilberry

Adobe Employee

Can you try following steps :-

1) Go to Preferences panel from Setting Icon at top right -> Preferences...

2) Select Creative Cloud -> Files tab

3) If Sync On/Off setting is Off.

4) set it On

Now check Files again.

David__B

Adobe Employee

Also CButler,

There was a recent update released that might help. You might want to confirm you have the latest version by checking the Creative Cloud app preferences, it should be version 2.1.1.110.

Thanks,

- Dave