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troyjack
troyjack
Inspiring
Feb 8, 2024 7:51 PM UTC
Answered

Creative Cloud Files Personal Account Folder Appears in Sidebar Mac

This began 2 days ago. A folder appears in the sidebar of every Finder window called "Creative Cloud Files Personal Account [myemail@xxxxxx.com] and a long series of numbers@AdobeID". I can remove it from the sidebar but it keeps reappearing after restarting or sleeping. I keep my sidebar very organized for my workflow and this is incredibly intrusive. Anyone know why it's occuring and how to elimate it permanently? 

 

Mac Sonoma 14.3

Creative Cloud 6.1.0.587

    kglad
    kgladCorrect answer
    Community Expert
    Feb 9, 2024 2:22 AM UTC

    another user reported deleting the renamed cc sync folder (after moving files if anything wanted is there), removed the mac sidebar problem.

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    10 replies

    chrlsadbe
    Participant
    Feb 21, 2024 5:12 PM UTC

    same here, very annoying. i barely have to use Illustrator,  so i'm about to cancel my subscription to "fix" this issue.

     

    it's overkill, but don't add to my sidebar favorites without permission, Adobe.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Feb 21, 2024 5:15 PM UTC

      @chrlsadbe 

       

      did you try the "fix"

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      chrlsadbe
      Participant
      Feb 21, 2024 5:18 PM UTC

      i move the folder from my User folder to the trash and then deleted it.  fingers crossed that works.

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      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      Feb 9, 2024 2:22 AM UTC

      another user reported deleting the renamed cc sync folder (after moving files if anything wanted is there), removed the mac sidebar problem.

      Translate
        troyjack
        troyjackAuthor
        Inspiring
        Feb 9, 2024 7:56 PM UTC

        I will give that a try, thank you.

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Feb 9, 2024 10:19 PM UTC

        @troyjack 

         

        you're welcome (and let us know your results.)

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          Ton Frederiks
          Community Expert
          Ton FrederiksCommunity Expert
          Community Expert
          Feb 8, 2024 7:58 PM UTC

          Beginning Feb 1, 2024, the Creative Cloud Files folder will no longer be hidden when you sign out of Creative Cloud. The folder will be renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID). You can rename the folder as you see fit.

           

          See: https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

           

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            troyjack
            troyjackAuthor
            Inspiring
            Feb 8, 2024 8:18 PM UTC

            Thank you, but this folder will be in my way even though I've never stored files on the cloud?

            Also, renaming it does not work. The folder continually changes back to the long string of rubbish.  

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              Ton Frederiks
              Community Expert
              Ton FrederiksCommunity Expert
              Community Expert
              Feb 8, 2024 8:25 PM UTC

              Maybe if you stop Syncing in the Creative Cloud app?

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