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Participating Frequently
February 28, 2025
Question

"Creative Cloud Files Personal Account" folders will not delete (Regedit and unpin does NOT work)

  • February 28, 2025
  • 1 reply
  • 500 views

Very similar problem that many others have had but the Regedit and unpin CMD stuff has not worked at all. I only get "Default" in the namespace on the registry editor. Unpin did nothing. The folder is stuck within Documents, Pictures, and Music and will not delete. Ive even uninstalled CC and restarted my computer and nothing has worked. See attached screenshots.

 

If it adds more context, the email shown is for my previous Adobe CC account that I no longer use or pay for.

1 reply

kglad
Community Expert
Community Expert
February 28, 2025
Participating Frequently
February 28, 2025

Does this page mention how to remove the folders? I don't see that anywhere.

kglad
Community Expert
Community Expert
February 28, 2025

I don't remember at all, I never used the creative cloud sync function, but that's where this folder is.


what's the folder size?

 

if it has contendt have checked for what's in it?