Participant

Question

Creative Cloud Files - Share Links not working

Forum|Forum|8 years ago
August 23, 2017
13 replies
9673 views

This is a complaint.

I have been told that if I post a complaint in the forums, then someone from Adobe will get back to me!!

I have been on to support via chat and phone regarding public share links.

In the last few days when I create a Share Link - the link is broken and brings me or my clients to a page which says "This page is unavailable."

So I cannot use the service and have spent a lot of time over the last 2 days troubleshooting.

The guy in Support chat was really bad, and ended the chat when I asked how I could complain!! Great customer service.

I don’t think I should be paying for this service when it is not reliable,

Please get back to me with a resolution as my experience on this issue so far has been very poor,

thanks, Kieran.

This topic has been closed for replies.

J

jeana75616658

Participating Frequently

My Adobe CC creates a link to share, but then clients tell me they get a notification that "Shared file not available"...and in the warning box: "This file has been unshared or deleted. Contact the owner for more information." The files, in fact, have NOT been unshared or deleted. I ended up using WeTransfer to send the files that were critical for delivery. But, need to get this fixed with Adobe since, as many others here have noted, paying a lot for this serivce!!!

kglad

Community Expert

@jeana75616658

is anyone able to access the shared file?

J

jeana75616658

Participating Frequently

No.

<personal info removed - kglad>

paulo73208427

Participant

I am no power user but today I tried to share a link in Lightroom on my computer and the iPad and what the get is a generic Learn about Adobe page. I don't need to have my customers have to sign up for a Creative Cloud account do I? Because they aren't going to do that. Am I missing something here?

TaraRebeka

Known Participant

My understanding is that anyone who wants to view your Lightroom Shared Collections needs to have an Adobe account. Not a Creative Cloud account, but the free Adobe ID.

designchiefkmAuthor

Participant

Previous public links not working for clients now/again.

Blank pages showing.

Looks like folders of images are taking forever to load, probably timing out on poor connections.

Changes have been made to the layout of these pages when viewed by client,
which does not help when client calls to complain and I try to load page but everything looks different.

Why not announce these changes to paying customers.

I recently started using this service for file shares and it is letting me down big-time.

Please explain why we are paying for this!!

;Dooley

Known Participant

Not only am I still having an issue with share link downloads, but now you cannot even play the files online. I have sent a lot of videos to clients for them to watch online in the mp4 h.264 video format for them to provide edit notes and it has always worked flawlessly. Now it throws either an error that states "invalid source", or "no video supported format and MIME type found". I have done this many many times and has always worked just fine. I have tried this with several files now and they are all not working. I again went through the upload from a different computer check every browser troubleshooting and all devices will no longer let you play the file through the share link.

On a separate note, I had a customer service rep on the recommendation of his manager tell me to give my client my username and password as a workaround. That is now in my top 5 worst customer service experiences and may even be #1.

D

Dave Marlow UK

Inspiring

I'm having similar issues.

I reported an issue to Adobe over a month ago.

My team of 23 creatives are having major issues with public links created with Adobe.

I can't see any fix in sight from Adobe... starting to seriously consider using a business Dropbox account now, the support from Adobe is just not meeting my expectations.

VizualView

Participant

This happened to me September 15 or 19. For two days we have not been able to send links to clients. This is absolutely unacceptable.

Similar issue:

Some of my links containing an mpeg file will not show a preview window and so they clients are also confused saying the link doesn't work. Now they can download the file. But they cannot preview it online. So if your are on your phone then it won't be seen by the recipient. My work around was to upgrade my dropbox and that is the best option as adobe support is the worst. And they can't be honest that they changed to site and screwed us. Recommending switching to another NLE software.

Ussnorway7605025

Legend

update; my tests show the file corruption is only in the link system of ALL files stored with Adobe (and FF is hit worse yes)

work around remains the same, i.e, unshare, rename, rename it back (if you want) then reshare.

good luck guys

D

Dave Marlow UK

Inspiring

Major issues for me also in the UK with my team:

Ref: Re: Why the 'unknown by' title and my user name displayed for shared links?

;Dooley

Known Participant

I am also getting a "503 error first byte timed out" on firefox also when using edge it tries to download a .txt file even though it is a video.

;Dooley

Known Participant

I am also still having this issue. I even just re-uploaded a file to see if that would work. I have a client waiting for a file now and is getting a little antsy. I can also confirm that it seams to be larger files that are effected. My smaller files are working fine. I have also been with support all morning and no resolution.

tommasofm

Participant

Same here and this causing me a lot of trouble. Folders and files are corrupt when shared, no matter what size or file type. It seams only working on some files where I had the option for download checked.

P

pH20

Participant

Same problem is here again, present for about 10 hrs, shared links are corrupted (screen in Czech language).