Creative Cloud - Files Your libraries Browse all doesnt work

Question

Hi all, I'm trying to browse all libraries in CC but when i go to Files > Your libraries > Browse all the page attempts to load, a cookie message is briefly displayed and then i get a grey screen and can only click the Done button to exit. The issue happens for the same admin user on multiple devices.
Works fine for other team members.
Any help would be appreciated!

kglad · Answer

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Creative Cloud - Files > Your libraries > Browse all doesnt work

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