Skip to main content
DRolands
DRolands
Participant
November 12, 2015
Question

Creative Cloud folder is not syncing with desktop

  • November 12, 2015
  • 1 reply
  • 430 views

Files will not sync on my desktop from the online app Creative Cloud. I've updated the system software five days ago. I've signed in and out of Creative Cloud and when I go to Assets / Files it just spins and nothing shows up. Please explain. Thanks

This topic has been closed for replies.

1 reply

wharress
Community Manager
wharressCommunity Manager
Community Manager
November 12, 2015

Hi,

Can you please supply the following information in an email.

Adobe ID:

Forum nickname:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (None/Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A detailed description of your issue:

Please send us your log files to enable us to better understand your issue.  You can do this by installing and running the log collection tool following the instructions on this page: Log Collector Tool

Please email the logs to syncforum-communication@adobe.com

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices