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GoldCountry86
GoldCountry86
Known Participant
March 18, 2021
Answered

Creative Cloud Freezes on Opening on Big Sur Macbook Pro M1

  • March 18, 2021
  • 4 replies
  • 2994 views

I just purchased a MacBook Pro (13-inch, M1, 2020) running Big Sur. When it started up it prompted me to transfer everything on my old MacBook Pro to the new one. This, though I didn't realize it, included the Creative Cloud app and all Adobe Apps I had on my old laptop. I thought it was only going to transfer my files.

 

Now I can't get Creative Cloud to work on the new laptop. It froze immediately on opening. I tried repairing Creative Cloud. I uninstalled and re-installed Creative Cloud. The installation said it was successful, but when I opened it, it froze again. This time on the pop-up about Welcome to Creative Cloud. I click the blue OK button to dismiss the pop-up and nothing happens. It's completely stuck. I have to use force quit to close the program.

 

Any suggestions would be super appreciated. Thank you.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Hi @GoldCountry86  and @Sylvain5E5B,

    Ideally, you do a fresh install of a new OS first and then install your software.

     

    I suggest you run the Adobe Cleaner Tool. Then re-install CC Desktop App followed by your other CC apps.  Restart your computer.

     

    Also see these related links:

     

    Hope that helps.

     

    4 replies

    E
    Eric Wieczorek
    Participant
    June 24, 2021

    I just bought a new 24 inch Imac

     

    I have repaired and reinstalled CC and it doesn't work for me either. CC loads and opens but I can't click inside the CC box to select anything. 

     

    Any ideas? What to do?

     

    Eric Wieczorek

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 24, 2021

      Eric, please try the suggestions offered by Nancy and download and run the CC Cleaner Tool.  If you migrated/copied applications from the old Mac, then you currently have an Intel version of the application installed.

       

      For future viewers of this discussion, please choose the option to transfer over documents and settings when using the migration assistant.  When you choose to migrate older old apps, you may have problems running them with the new processor.  Completing the installation process on the new computer makes sure that the proper version of the applications is installed.

      J
      justind45821750
      Participant
      December 20, 2021

      December 2021 and a fresh cleaning (With CC cleaner tool), restart and fresh installation of CC Desktop on my M1 MacBook Air results in a spinning wheel in the Creative Cloud Desktop App window trying to open. 

       

      A window pops up asking if I want to repair, which I do. Only after running the repair does CC open. 

      Yonnic
      Yonnic
      Participant
      April 1, 2021

      I have the exact same problem, also photoshop won't start and get stuck on the loading screen

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity ExpertCorrect answer
        Community Expert
        March 24, 2021

        Hi @GoldCountry86  and @Sylvain5E5B,

        Ideally, you do a fresh install of a new OS first and then install your software.

         

        I suggest you run the Adobe Cleaner Tool. Then re-install CC Desktop App followed by your other CC apps.  Restart your computer.

         

        Also see these related links:

         

        Hope that helps.

         

        Nancy O'Shea— Product User & Community Expert
          F
          f8lee
          Inspiring
          May 29, 2021

          So, to be clear, Adobe is saying that despite Apple itself saying to use the Migration tool to move over to Big Sur from an iMac runing Catalina one neds to do a clean install of the OS - because that makes things so much simpler? Sorry, no dice - I am not planning on going through that process...can Adobe not write the code so it just works (perhaps an updated version of Creative Cloud)?

            S
            Sylvain5E5B
            Participant
            March 24, 2021

            I have exactly the same problem, on the same computer. I did the same things you tried to fix it, and it doesn't work for me either... 

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