Creative Cloud from other account lost

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Also, you should ALWAYS have a local copy of all files

I use a Sata docking station and SEVERAL 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

I do have two profiles and under the older profile my stock images are available but the files are not there.