Participating Frequently

Question

Creative Cloud "Get Link" File Previews Not Showing

Forum|Forum|1 year ago
August 6, 2024
4 replies
1428 views

When I share link to a folder of images it normally shows the previews of the images before you click on one.

This seems to have comepletely stopped working. I just get blank boxes.

Anyone else finding this issue?

I have uplaoded some test photos here:

https://shared-assets.adobe.com/link/1dad0248-b23c-4d34-51b9-82251a41bb6b

File sync

This topic has been closed for replies.

briefme

Participant

Me too

kglad

Community Expert

@briefme

if you think there's a cc desktop app issue, use the fix(ex) above.

JoeCmdQAuthor

Participating Frequently

This is still broken. Why is there no way of contacting Adobe? We just have to come on here and moan.

kglad

Community Expert

there are ways to contact adobe support. for teams or enterprise users that's via the admin console:

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

R

rockindesigner

Participant

I work on an enterprise account through my employer and a few of us have been noticing the same issue. It started about a week or two ago. I was testing some things and it seems to be alright if I share a single file using the method of sharing a link, but sharing an entire folder it won't show the files. I guess that's alright, but not great if you have many files to share. If anyone finds a solution, please post.

kglad

Community Expert

@rockindesigner

contact your admin.

kglad

Community Expert

sometimes this is delayed for a few hours.

JoeCmdQAuthor

Participating Frequently

A few hours?.... Never had this before and that's pretty shocking given this is professional services and we're paying good money. I have clients waiting to view various folders of visuals.

kglad

Community Expert

well, you could jump to working on your cc. desktop app:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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