Creative Cloud hangs at welcome screen on macbook pro OS 15

Forum|Forum|1 year ago
February 6, 2025
2 replies
197 views

I know CC is a problem for basically everyone, but I'm having a hard time finding specific answers. Can I continue to use Lightroom without Creative Cloud. CC is always running no matter what I do, including the CC unistaller and cleaner apps. It runs at 100-150% of CPU in activity monitor, but it is "not responding" and has to be force-quit. It reappears as soon as i try to use Lightroom or Photoshop. Always running, never working and apparently uninstall-proof. Do i have to give up on Adobe?

It also doesn't help when this post forces me to select one of the unrelated and irrelevant topics that it suggests before it will alllow me to post.

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paull89260885Author

Participant

i have fully reinstalled CC, updated all software to the most current and rebooted twenty times. No matter what I do, Creative Cloud can't get past the opening screen. I could apparently live without it, since force quitting it doesn't seem to stop anything from running in Lightroom/Photoshop but the fact that it keeps starting up in the background and using the system resources to the max, means I have to open Activity Monitor every half hour just to force quit it.

My question now, is this - does anyone have CC working on Mac OS 15.2 or 15.3. Maybe Adobe is just not supporting Sequoia yet?

kglad

Community Expert

you can check specs yourself, https://helpx.adobe.com/creative-cloud/system-requirements.html

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

kglad

Community Expert

no, the cc desktop app is needed. and a small percentage of users have problems.

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