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Participant
Jul 18, 2022 1:15 AM UTC
Question

Creative Cloud installer refusing to log in

I am trying to download creative cloud on my new computer and I have downloaded the installer but when I get to the log in page I put all my details in and it proceeds to a loading screen but after 5 seconds it takes be back to the login screen with no error messages or anything. One reason I was thinking this is happening is because my organisation has a login page it redirects me to when I log in on the website so im not sure if creative cloud fails to display that webpage and just sends me back to the log in page.

 

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1 reply

kglad
Community Expert
Community Expert
Jul 18, 2022 2:12 PM UTC

use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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