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AlainWilliam
Inspiring
April 15, 2021
Answered

Creative Cloud is not allowing me to share Cloud Document Folders

  • April 15, 2021
  • 1 reply
  • 1248 views

Hi, 

I'm currently able to share CC Libraries, and I seem able to share individual Cloud Documents, but neither through the app nor through the web do I have the option to share a whole CC Document Folder, which is currently essential to my work. 

 

I've tried a few things to get this right: 

 

1. I've updated CC;

2. I've paused syncing then restarted it (restarting CC between each one);

3. I've checked my permissions and settings;

4. I've restarted my computer;

5. I've updated all CC apps as well as CC itself;

6. I've also tried creating folders from within the CC app itself as well as from within Photoshop or XD when saving a document;

 

None of the above have helped to give me the option to share a CC Document Folder. 

If anyone could help me resolve this, that would be greatly appreciated! 

Thanks in advance,

 

Alain 

PS – Screenshot of options available when selection a folder include only Rename, Duplicate, Move, Delete, Add as Shortcut, Open on Web. 

This topic has been closed for replies.
Correct answer kglad

those are synced files.  you can share folders from there.

 

that's not the same as the cloud documents.

1 reply

kglad
Community Expert
Community Expert
April 15, 2021

i don't see a way to do that.

 

AlainWilliam
Inspiring
April 15, 2021

The functionality definitely seemed to be there at one point – here's a screenshot from an Adobe page on using shared folders (link to original page here: https://helpx.adobe.com/africa/creative-cloud/help/collaboration.html). 

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 15, 2021

those are synced files.  you can share folders from there.

 

that's not the same as the cloud documents.