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AlainWilliam
Inspiring
April 15, 2021
Answered

Creative Cloud is not allowing me to share Cloud Document Folders

  • April 15, 2021
  • 7 replies
  • 1338 views

Hi, 

I'm currently able to share CC Libraries, and I seem able to share individual Cloud Documents, but neither through the app nor through the web do I have the option to share a whole CC Document Folder, which is currently essential to my work. 

 

I've tried a few things to get this right: 

 

1. I've updated CC;

2. I've paused syncing then restarted it (restarting CC between each one);

3. I've checked my permissions and settings;

4. I've restarted my computer;

5. I've updated all CC apps as well as CC itself;

6. I've also tried creating folders from within the CC app itself as well as from within Photoshop or XD when saving a document;

 

None of the above have helped to give me the option to share a CC Document Folder. 

If anyone could help me resolve this, that would be greatly appreciated! 

Thanks in advance,

 

Alain 

PS – Screenshot of options available when selection a folder include only Rename, Duplicate, Move, Delete, Add as Shortcut, Open on Web. 

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Correct answer kglad

those are synced files.  you can share folders from there.

 

that's not the same as the cloud documents.

7 replies

kglad
Community Expert
Community Expert
April 15, 2021

i don't see a way to do that.

 

AlainWilliam
Inspiring
April 15, 2021

The functionality definitely seemed to be there at one point – here's a screenshot from an Adobe page on using shared folders (link to original page here: https://helpx.adobe.com/africa/creative-cloud/help/collaboration.html). 

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 15, 2021

those are synced files.  you can share folders from there.

 

that's not the same as the cloud documents.