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domdu04
Participant
June 5, 2023
Question

Creative Cloud is not opening

  • June 5, 2023
  • 2 replies
  • 612 views

When I try to open creative cloud it says it can't connect to Adobe's servers and to check my firewall. I tried uninstalling creative cloud, I tried the CCCleanerTool but nothing works. Everytime, I get the same error. I even tried to connect with another account but I got the same results.

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 5, 2023

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

D
domdu04Author
Participant
June 5, 2023

I am using windows 10 so everything should be good.

Yes I see both logos when clicking the link.

I tried doing the updates but I got the same results.

I already tried the options for network connectivity issues. 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 5, 2023

what about the last 3 links?

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 5, 2023

Check the following article

https://helpx.adobe.com/in/download-install/kb/common-network-connectivity-issues.html

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

-Manan

-Manan
D
domdu04Author
Participant
June 5, 2023

I already tried the options on both of these sites.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 5, 2023

What error do you get? Can you check firewall logs to see what all url's were blocked around the time you launch the application. This could give you some idea on which url's to try and unblock. This hit and trial could eventually solve the issue.

-Manan

-Manan
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