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Eranim
Participant
March 4, 2024
Question

Creative Cloud is stuck on initialize for ever

  • March 4, 2024
  • 2 replies
  • 1185 views

hello 

After downloading and install adobe creative cloud. whan lunching it gets endless loop on initializing.

tried to repair the app through the adoba installer and it stuck on 2% (trying to connect to the server).

uninstall opt not work as well : "couldn't uninstall CC for desktop. you still have CC applications installed on your computer that require it" :(( 

I'm on a team plan for creative cloud and am using pc.

 

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2024

that's a connection error.

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

E
EranimAuthor
Participant
March 4, 2024

hey Kagld ... Thank you for replying

my os is:

-  Windows 11 Pro
   Version 22H2
   OS build 22621.3155

- Your user agent has good protocol support.
  Your user agent supports TLS 1.2 and TLS 1.3, which are recommended protocol version at the moment.
 
I went through the whole list It seems to be fine.. only the white list adobe network endpoints I could not understand
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 4, 2024

    contact adobe support via chat so they can check your hosts file etc.

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    E
    EranimAuthor
    Participant
    March 4, 2024
    Exit Code: 106
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 11 warnings(s) 

FATAL: Failed in writting uninstall xml at path '
'
FATAL: Error occurred in install of package (Name: AdobeColor_Photoshop_1_0-mul Version: 1.0.5). Error code: '106'
ERROR: Failed to create file at path :C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COPS_1_0_32_AdobeColor_Photoshop_1_0-mul_1.0.5.pimx Error:5
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
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