Creative cloud is telling me my storage is full but I have almost nothing stored in the cloud

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Creative cloud is telling me my storage is full but I have almost nothing stored in the cloud... what should I do?

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kgladCorrect answer

Community Expert

lightroom???

In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files.

click the lightroom link at bottom left of your cc web page and delete files from there.

lastly, recheck your deleted folder and delete whatever is there.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum.

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kglad

Correct answer

Community Expert

lightroom???

In order to free up storage, you have to disable the photoshop presets feature as described here (chose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc web empty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted).

note: if you delete from your sync folder, your local files will be deleted, too. this is the only folder that affects your locally stored files.

click the lightroom link at bottom left of your cc web page and delete files from there.

lastly, recheck your deleted folder and delete whatever is there.

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RubiPMAuthor

Participant

Thanks, kglad. I am not syncing presets in Photoshop and I do not use Lightroom. But while going through this process, I found that there is a shared project for which a collaborator of mine was using Lightroom online and sharing images with me. I'm not sure why these images did not show up in the screens for my cloud usage (as in my previous post)... I will look into this and let you know what I discover.

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kglad

Community Expert

thanks for the follow up.

p.s. you should be able to clear your storage of those lr photos.

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