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Hazel Melville
Participant
Mar 24, 2021 9:52 AM UTC
Question

Creative Cloud Issues

Hi there

I'm having continuous issues with Creative Cloud in that it doesn't load properly each time I log into my Mac. I've uninstalled and reinstalled but I still have issues with it loading. Once it actually does load, I am unable to do any app installations or updates. Nothing happens when I click on install. Does anyone know what the problem could be?

Hazel

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    3 replies

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    Mar 24, 2021 2:20 PM UTC

    Hazel, please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for information on how to load the Creative Cloud desktop app successfully.  Please update this public forum discussion if you have any questions about the solutions listed.

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    Hazel MelvilleAuthor
    Participant
    Mar 25, 2021 5:19 AM UTC

    Thank you very much. I've managed to resolve the issue with this link.

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    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    Mar 24, 2021 12:36 PM UTC

    Let me move this to the Creative Cloud Services forum for you, which I think is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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