Creative Cloud keeps asking to repair

Question

I opened Lightroom, but there was no response. However, when I opened the Task Manager, Lightroom was indeed running.

I opened Creative Cloud, but it took a long time, and eventually it told me that files were missing or damaged and needed repair.

So I clicked "Repair", and after the repair was completed, I tried opening Creative Cloud again. It still took a long time and then told me the files were missing or damaged and needed repair again......

I am using Windows 11 and haven't had any system updates recently. I’ve been using Lightroom and other Adobe products on this computer normally for years, and this issue only started happening recently.

The only antivirus software on my computer is the built-in "Windows Security Center."

I haven’t tried fully uninstalling Creative Cloud because it requires uninstalling other Adobe products first, and I'm afraid it might damage the Lightroom directory or settings.

kglad · Accepted Answer

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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