Creative Cloud keeps moving all of my files into the trash can

I am expericing this issue this past week and been trying to clean it up. When I try to restore the files it does some weird things like files are not what they should, files in the wrong location, I put it back in the folder and it got moved to trash again and some unrecognized files appeared and can't remove it unless done online. Some files are permanently lost and I can't find it. Need to find something that's more reliable! 

Hello, checking in to see if there's a fix for this? 

im having this problem too, was this resolved? I see it occurred in 2015. I wonder if it has something to do with the new rollout of Adobes system of CC storage?

We are having the same issue on our end. I share a CC folder with another designer. Neither of us are deleting files, but this is the second time a bunch of files went missing. I'm able to find them in deleted files and restore them. But then they don't all go back where they belong and I have to reorganize them. How do we keep this from happening? So frustrating.

I (and at least one other team member) have experienced this today. Rather scary, It has affected my online files too, if I had cleared my trash thinking it only contained what I've put in there, I wonder how much work I could have lost. Reaching out to our IT team maybe they can make some headway. Not cool.

Wow.. i am shocked at Adobe that this is still an issue for users! And support is still asking for users to 'send their logs', send files, etc. Come on!

Especially as I reported that when I am pretty sure this solved it for me on the MAC. But it's been a while, and even though I tested it back then, I never trusted using sync again. I worked with support on the phone to solve the MAC issues. I called backed and did the same for Windows machine, but that did not work. I also asked support to send me an email with the instructions. So users- try this, but Adobe- don't support people talk to each other and log solutions?!

FOR MAC:

1.Please click on Finder and then you will find the Go > Go to Folder in the top　menu bar of your screen.

2.a. Please type ~/library (with the ~ symbol) in the Go to Folder and navigate to Application Support > Adobe(you have to give permissions for both Adobe folders)

b. Please type /Library (without the ~ symbol) in the Go to Folder and navigate to Application Support > Adobe.

3.Please right click on the Adobe folder and select Get info.

4.Please click on the Lock icon and enter the Mac password to access the Get info Window.

5.Please click on the + icon to add the users.

6.Please select Administrator, System and User names in the List one by one.

7.Now click on every users in the selected List and give Read and Write permissions.

8.Please make sure that all the users in the list are having Read and Write permissions.

9.Now click on the Gear icon　at the bottom of the same window and select Apply to Enclosed Items.

10.Click on the Lock icon to close the Get info window.

FOR WINDOWS:

1.Please press Windows logo + r key together on your keyboard. It will launch the Run Window.

2.Please type in %appdata% in the run window that popped up and right click on Adobe.

3.Please right click on the Adobe folder and select Properties option.

4.Please uncheck the option Read only and select Apply.

5.Now click on Security Tab.

6.Now click on　"Edit" button under security tab.

7.Select Administrator, System, Users one by one and check if the full control allow option is checked for all users( Administrator, System, Users ) under bellow square box?

8.Select "Users" , check the full control allow check　box, click apply and ok.

9.Again apply and ok to close the properties window.

10.Select General Tab and uncheck read only.

11.Select Apply and Ok to close the Window.

Also been experiencing this problem too for 2 weeks now. I've been grabbing it out of the trash can and putting back in to my CC folder. What is happening?

This has happened to me in the last hour.

Almost all of my files in sub directories have been moved to the trash, in no particular order. In total there are 1,650 files and folders now in the trash. This is spread over 79gb of work in 10's of client separated directories.

Further investigation shows that the files are also missing from the cloud directories on assets.adobe.com

I've not deleted anything.

Please advise asap as this is potentially a catastrophic incident for my business.

This is happening to me almost every day as well. My shared folders and regular folders keep ending up in the trash and I'm sure no one is deleting them. Our entire workflow goes through the CC. I am using El Capitan on a MacBook Air and an iMac. Please advise.

Exactly the same here. Only one of my two shared folders gets auto-moved into trash. This is the bigger folder containing much shared work and under no circumstances should be put at risk. I work on OSX 10.11.6 and those I share the vanishing folder with are Windows users (unsure of version). This has happened twice in four days, I see the message pop up in the top right of my screen stating 'xxxxxfolder has been removed'. The first time I had no idea where it had gone and checked with the co-sharers (different company) to see if they'd removed it for some reason. Obviously they hadn't and the Adobe support chap worked remotely and located the files in trash. Yesterday when it happened again I looked in trash and sure enough everything's there. I've sent to the log files to the SyncForum address above but wanted to highlight the issue here as clearly it remains a major issue for many users and is getting in the way of daily business on a large scale; not what we signed up for.