Creative Cloud Keeps Needing To Repair, Won't Sync, Constant Glitching

Forum|Forum|3 years ago
June 24, 2022
5 replies
265 views

Creative Cloud almost continually glitches. Nearly daily (multiple times a day) it needs to be repaired. Sometimes it doesn't self repair and I have to come here and redownload Creative Cloud and reinstall it. I have constant problems with it not syncing my files (I work on my iPad and send files between my computers, a laptop and a desktop).

This is absolutely ridiculous. I should not be having this much trouble with this program. Yes, I've uninstalled it and reinstalled it. No, I'm not going to reinstall my whole OS to try to fix this one stupid program. Adobe, please get your act together and fix this glitchy program that continually crashes/breaks and needs to repair itself/be reinstalled and doesn't work half the time anyway. No, it's not my WiFi/Internet. I have high speed Internet/fiberoptic with excellent connection and NOTHING else has this much trouble on my WiFi. Only Creative Cloud (and it's associated programs I use such as Photoshop and Premier Rush).

Creative Cloud

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annamcclintock

Participant

Been facing a similar issue, where the CC desktop app continually crashes and asks me to repair it. I have attempted to uninstall and it will not allow me unless I uninstall the entire suite. What's the fix?

Abambo

Community Expert

Back-up your cloud data. Find the sync folder.

Stop the CC Cloud app. Rename the sync folder root to something different.

Uninstall Creative Cloud and all apps. Use CC Cleaner app to clean out any leftover https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Reboot the system and reinstall all Creative Cloud. Wait for the sync work to be finished. If all went well, you can delete the renamed sync folder root with content.

I hope this helps.

ABAMBO | Hard- and Software Engineer | Photographer

christinel32448433

Participant

I am having the same issue. It slows down my computer and I have to repair it several times a day.

Any fixes?

K

kered4500

Participant

I have the same issue, i work in illustrator all day and i use the cloud library alot. Randomly during the day it will says i need to install it and i cant get to my library. So i have to save all my work and restart illustrator. Sometime reboot the PC.

Hopefully there is a simple fix. I do have bitdefender always running the the background so maybe i need to research that idea.

G

Grampdog

Participant

If this doesn't stop, I won't be renewing for another year. Life is too short to be chasing such a problem in 2022.